8/10/2023 0 Comments Online robot chatBot: Select the bot you want to add to the flow.In the Settings tab, customize these options:.(Optional) Click Rename to change the display name of the widget.In the left-side widgets panel, click and drag Bot onto the preferred location in the flow.Click a flow's display name to edit it.In the navigation menu, click Contact Center Management then Flows.How to add a chat bot integration to a Zoom Contact Center flow In the left-side navigation menu, click Access management then Users.If you have IAM access and want to generate security credential for a user: The Access keys (access key ID and secret access key) section, click Create New Access Key.In the top-right corner, click the account name then click Security credentials.Sign in to the AWS account as a root user.Take note of the region code next to the region name.In the top-right corner, select a region.Take note of the language, then find the relevant language code.In the left-side navigation menu, click All languages.In the Details section, find the ID field.In the left-side navigation menu, click Deployment then Aliases.In the left-side navigation menu, click Amazon Lex then select a bot.In the Bot details section, find the ID field.In the left-side navigation menu, click Amazon Lex then select a bot.Note: If you encounter issues, refer to the Amazon AWS support site. Obtain Amazon Lex authentication information "private_key": "-BEGIN PRIVATE KEY-\n*******\n-END PRIVATE KEY-\n", Authentication: Obtain the authentication information from Google Cloud > APIs
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